Return and Refund Policy
Subscription, cancellation and refund terms
At Little Thai Restaurant, our goal is always to provide authentic flavors, food prepared from fresh ingredients, and first-class customer service. We prepare dishes to order, and our operations are subject to the following terms and conditions.
1. Changing and cancelling an order
Takeaway and food orders for immediate preparation: The preparation of dishes in our kitchen begins immediately after the order is received. In accordance with the Consumer Protection Act (KSL 6:16), there is no general right of cancellation for distance sales of rapidly perishable food products. A confirmed and paid order cannot, therefore, be changed or cancelled after preparation has begun.
Table reservations and pre-ordered catering (groups): A table reservation (more than 7 people) or a pre-arranged group order can be cancelled or the number of people changed free of charge no later than 24 hours before the start of the event. For cancellations made after this or in the event of a no-show, we charge €15 / person.
2. Defects in product or delivery (Complaints)
If there is an error in your order (e.g., wrong dish, missing item, failure to observe an allergy request, or a quality issue), please proceed as follows:
Notify us immediately: Inform the staff of the error immediately on-site, by calling, via WhatsApp, or through the contact form. Quality issues reported retrospectively (for example, the following day) are difficult to verify and address reliably.
Product verification: For takeaway orders, we may request a photo of the incorrect product or a receipt to investigate the matter and ensure quality.
Correction of the error: The primary means of compensation is to replace the incorrect or missing dish with a new, flawless dish as soon as possible.
Price reduction or cancellation of purchase: If it is not possible to prepare a replacement dish or you refuse it for a justified reason, we will refund the price of the incorrect product either partially or in full, depending on the situation.
3. Issuing refunds
Approved refunds are always made to the original payment method (e.g., payment card or cash).
Bank and credit card refunds usually appear in your account within 2–14 business days, depending on the processing times of the banks and payment card intermediaries.
By mutual agreement, a refund can also be provided as a restaurant gift card or a discount code for a future order.
4. External delivery services (e.g., Wolt and Uber Eats)
If the order has been placed and paid for via a third-party application:
Little Thai is responsible for the high-quality preparation of the food and its handover to the driver.
If the issue relates to delivery delays, food becoming cold during transit, or the driver's actions, we ask that you contact the service provider's customer support directly via their application, as they are responsible for the delivery and any associated refunds.
5. Gift cards
Little Thai Restaurant gift cards cannot be redeemed for cash or exchanged for cash.
Gift cards must be used within the validity period stated on them. Expired gift cards cannot be refunded or renewed.
Customer service and contact information
If you have any questions about your order or our terms, our staff will be happy to help. You can use the channels found on the contact information page or request to speak with a human via the Lillai chat icon in the corner of the site.
